Terms of Service

1. Who these terms are between

These terms are an agreement between you and SIA Wakesurf Map, the operator of the Wakesurf Map platform (registration number 40203775453, VAT number LV40203775453, Miera iela 87, 2N, Rīga, LV-1013, Latvia; contact: info@wakesurfmap.com). In this text, we and us mean the platform operator, and you mean anyone using the site.

By creating an account or making a booking you accept these terms. If you do not accept them, do not use the platform.

2. What Wakesurf Map is, and what it is not

Wakesurf Map is a marketplace. We publish wakesurf clubs, locations, coaches and events, and we take bookings and payment for them.

The session itself is supplied by the club or the coach, not by us. They own the boat, they set the price, the schedule and the conditions on the water, and they are responsible for how the session is run, for their licences and for their insurance.

The contract for a session is concluded between you and the club or coach named at checkout. We act as a disclosed intermediary: in the name and on behalf of that club or coach, as their commercial agent for bookings and for collecting payment. When you pay us for a session, that payment settles what you owe the club or coach for it. The Service fee described below is the only charge we make to you in our own name, for arranging the booking.

3. Your account and guest bookings

You can book with an account or as a guest. A guest booking only needs your full name, email address and phone number. If that email already belongs to an account, the booking is added to that account; otherwise an account is created for that email, and you can set a password for it later from the sign-in page.

Every booking confirmation is sent to the email address given at checkout, together with a personal manage link. Anyone who has that link can view the booking and, within the rules below, cancel or reschedule it, so do not share it.

Keep your sign-in details to yourself, give accurate information, and tell us if you think someone else is using your account. You can ask us to close your account at any time; bookings already paid for are settled under the cancellation rules below.

4. Booking a session

You can book a club on its own, or a club together with a coach. A session with no coach is a boat and slot booking; a session with a coach adds coaching to it.

• Instant slots are confirmed as soon as payment succeeds.
• Request slots go to the club or coach first. They accept or decline, and only after they accept do you receive a payment link.
• Clubs can set seasons. Outside a club's season its sessions cannot be booked.
• One unbroken run of sessions has a maximum length set by the platform, currently 3 hours. The booking page does not offer a longer run.
• You can hold only a limited number of active bookings that overlap in time, currently 5. This stops slots being blocked without being used.
• While you are paying, the slot is reserved for you for a short window, currently 15 minutes. If payment has not completed by then the booking is cancelled automatically and the slot goes back on sale.
• A checkout link expires 30 minutes after it is created. If yours expires, start the booking again.

5. Prices and payment

Prices are set by the club or the coach and shown in their currency before you pay. Payment is taken through Stripe Checkout, which we operate on behalf of the club or coach. Your card details are handled by Stripe and are not stored by us.

Depending on the slot you either pay the full price or a deposit percentage set by the provider, with the balance settled with the club directly. Your card is charged at checkout.

When you book through the Wakesurf Map marketplace, your first booking with a club or coach carries a Service fee on top of the price. It is charged once per order, however many sessions the order contains. It is a percentage of the price set by the platform, currently 4 %, with a minimum of 6 EUR per order, and it is shown as a separate line before you pay, so the total at checkout is the total you are charged. There is no Service fee when you book through the club's or coach's own link or the booking widget on their website, when the club or coach records the booking for you, or when you book again with a club or coach you have already had a confirmed booking with.

6. Cancellations and refunds

You can cancel a booking free of charge up to the free cancellation window set by the platform, currently 120 hours before the session starts, and you get a full refund. The window that applies to your booking is shown on the booking page and on the booking itself. After that you can no longer cancel it yourself online; please contact the club or coach directly.

A coach may require more notice than the platform does, never less. A booking that has already been rescheduled cannot be cancelled online; please contact the club or coach.

Refunds are returned to the card that paid, through Stripe. Banks typically take five to ten working days to show the money. If an automatic refund fails, the cancellation still stands and a support ticket is raised so the refund can be made by hand.

If a cancellation is refunded, any Service fee you paid is refunded together with the price.

7. Rescheduling

You can ask to move a booking to another free time with the same club or coach up to the rescheduling window set by the platform, currently 72 hours before the session starts. Depending on the club's settings, the move is applied straight away or sent to the club or coach to accept. A booking can be moved a limited number of times, currently once; after that, further changes go through the club or coach. The current window and limit are shown on the booking page.

The club or coach can also propose a new time. You receive the proposal by email and can accept or decline it straight from the link in that email. If a proposal is declined, the booking stays at its original time.

8. If a session cannot go ahead

Weather, water conditions and equipment failures are part of the sport, and a club may have to move or call off a session. Contact the club or coach, or open a support request, and we will help sort out a new time or a refund.

If you do not attend a booked session, it is charged in full. Weather-related cancellations are decided by the club or coach; sessions they cancel are refunded in full.

9. Safety and your own responsibility

Wakesurfing is a water sport with real physical risk. You are expected to be in a fit state to ride, to declare relevant health conditions and your swimming ability to the club or coach, and to follow the crew's instructions and any local rule on the water.

The club or coach may ask you to complete their own safety and health declaration before the session, and their safety instructions are binding on the water.

10. Clubs, coaches and event organisers

If you list on Wakesurf Map, you confirm that your listing is accurate, that you hold the licences, permits, qualifications and insurance the law requires where you operate, and that you honour bookings you have accepted at the price shown. We can review, edit, unpublish or remove a listing, and suspend an account that breaks these terms.

Listing on Wakesurf Map also means:

• You appoint the platform as your commercial agent to take bookings and collect payment in your name and on your behalf. The contract for each session is between you and the rider, and you are the supplier of the session.
• You are responsible for your own taxes, including any VAT on the prices you set. The platform collects payment on your behalf; it does not calculate or remit your taxes for you.
• The platform's booking rules (the free cancellation and rescheduling windows, the payment hold and the refund of cancelled bookings) are part of the mandate you give us, and we apply them on your behalf.
• A coach may only present themselves as working with a club once that club has confirmed the affiliation on the platform, and a club may withdraw its confirmation at any time.
• If you record a session for a client who is not on the platform, you may store their name and one contact line. You entered that data, so it is yours to keep accurate and to remove when the person asks; the platform stores it for you but does not use it for anything else.
• Invitations to join the platform may only be sent to your own clients, one at a time, from your own dashboard.

11. Payouts

The platform collects payment in the name and on behalf of the club or coach and passes it on to them. Payouts are made by bank transfer to the payout details in your dashboard; there is no automatic card payout.

The payout for a booking is the amount paid for the session, less the Booking and payment fee described below. Payouts are made normally the next business day after a completed session.

12. Fees for clubs and coaches

Clubs and coaches pay a Booking and payment fee on every booking paid through the platform, however the rider booked. It covers card processing and the booking service. It is a percentage of the booking price with a minimum amount per booking, it is never more than the booking price, and it is deducted from your payout. The current percentage and minimum are shown in your dashboard before you start taking bookings, and we tell you in advance if they change.

The Service fee a rider pays on top of the price on a first marketplace booking is charged by the platform and is not part of your payout. Clubs also pay the Platform subscription described below.

13. Platform subscription (clubs)

Clubs pay a Platform subscription for being listed and for the booking tools. The price, the billing period (monthly or yearly, both paid in advance) and any free trial are shown in your dashboard before any charge is made, and nothing is charged until the subscription scheme is switched on and you have saved a card.

The fee is charged automatically to the card saved in your dashboard at the start of each period. If a charge fails we retry and tell you; if it still fails after the grace period shown in your dashboard, your listing can be suspended until the fee is paid.

You can stop the subscription at any time by removing your saved card or asking us to end it: the period you have already paid for runs to its end date, and no further periods are charged. Fees for a started period are not refunded unless the law where you live says otherwise. If prices change, we tell you in advance and the new price applies from your next renewal.

14. Reviews and content you post

You keep ownership of what you write and upload, and you give us permission to display it on the platform. Reviews are moderated before they appear, and we remove content that is false, abusive, unlawful or not your own. Write about your own experience.

15. Availability of the platform

The service is provided as it is. Features are added, changed and removed as the product develops, and no uptime is guaranteed here. Some parts, such as AI assistance, are subject to usage limits.

16. Liability

Wakesurf Map is a marketplace intermediary: sessions are provided by independent clubs and coaches, who are responsible for the safety and delivery of their services. To the extent permitted by law, the platform's liability for any claim is limited to the amount you paid for the booking concerned. Nothing in these terms excludes liability that the law does not allow to be excluded, including for death or personal injury caused by negligence.

17. Suspension and termination

We can suspend or close an account that breaks these terms, abuses the platform or harms other users. You can stop using the platform at any time.

18. Changes to these terms

These terms may change as the platform develops. The date at the top shows the current version, and material changes will be announced on the site.

19. Governing law and disputes

These terms are governed by the law of the Republic of Latvia, and disputes are settled by the courts of the Republic of Latvia. Consumer protection rules in your own country of residence apply regardless.

20. Contact

Use the contact page, or write to info@wakesurfmap.com.